TollTap Privacy Policy

Welcome to TollTap (“TollTap”, “we”, “our”, or “us”).

This Privacy Policy explains how TollTap collects, uses, stores, and protects your information when you use our mobile application, website, and related services (the “Services”).

By using TollTap, you agree to the practices described in this Privacy Policy.

Effective Date: 4 May 2026

1. Information We Collect

1.1 Information You Provide

When you use TollTap, we may collect:

Name
Email address
Vehicle registration number
Account login information
Subscription/payment details
Customer support messages
Preferences and settings

TollTap uses location data to detect when you pass through supported toll roads, crossings, congestion zones, or tunnels.

This may include:

Real-time GPS location
Background location data
Movement/activity data
Approximate location history related to toll detection

Location access is only used to provide toll detection alerts and related functionality.

You can disable location permissions at any time in your device settings, though some features may stop functioning correctly.

1.2 Location Information

1.3 Device & Technical Information

We may automatically collect:

Device type
Operating system
IP address
App version
Mobile identifiers
Crash logs
Diagnostic data
Notification interaction data

1.4 Payment Information

Payments may be processed through third-party providers such as Stripe, Apple, or Google.

TollTap does not store full payment card details on our servers.

2. How We Use Your Information

We use your information to:

Detect toll crossings
Send payment reminders and alerts
Provide app functionality
Improve the Services
Process subscriptions and payments
Communicate with you
Respond to support requests
Monitor app performance and security
Prevent fraud or misuse
Comply with legal obligations

3. Notifications & Communications

TollTap may send:

Toll payment reminders
Account notifications
Service updates
Security alerts
Marketing emails (only where permitted)

You may opt out of marketing communications at any time.

Critical service notifications may still be sent.

4. Sharing of Information

We do not sell your personal information.

We may share information with:

Payment processors
Cloud hosting providers
Analytics providers
Customer support tools
Legal authorities where required by law

We may also share anonymised or aggregated usage data that cannot identify individuals.

5. Government Toll Systems

TollTap is an independent reminder service.

We are not affiliated with, endorsed by, or operated by:

Transport for London
National Highways
Any government toll authority

TollTap does not guarantee that toll payments are completed successfully or on time.

Users remain responsible for ensuring tolls are paid before applicable deadlines.

6. Data Retention

We retain personal information only as long as necessary to:

Provide the Services
Maintain account records
Meet legal obligations
Resolve disputes
Enforce agreements

You may request deletion of your account and associated data at any time.

7. Data Security

We use commercially reasonable safeguards to protect your information, including:

Encryption
Secure servers
Access controls
Authentication systems

However, no system can be guaranteed 100% secure.

8. Your Rights

Depending on your location, you may have rights to:

Access your data
Correct inaccurate data
Delete your data
Restrict processing
Object to certain uses
Withdraw consent
Request data portability

To exercise your rights, contact us at:

privacy@tolltap.app

9. GDPR (UK & EEA Users)

If you are located in the UK or European Economic Area, TollTap processes personal data under applicable data protection laws, including the UK GDPR and EU GDPR.

Our lawful bases may include:

Consent
Contractual necessity
Legitimate interests

Legal obligations

10. Children’s Privacy

TollTap is not intended for users under 16 years old.

We do not knowingly collect information from children.

11. Third-Party Services

Our Services may contain links to third-party websites or payment systems.

We are not responsible for the privacy practices of third-party services.

12. International Data Transfers

Your information may be processed and stored in countries outside your country of residence.

Where required, we implement appropriate safeguards for international data transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If material changes are made, we will notify users through the app, website, or email where appropriate.

Continued use of TollTap after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or your data, contact:

TollTap
Email: privacy@tolltap.co.uk
Website: www.tolltap.co.uk

15. Disclaimer

TollTap provides reminder and notification services only.

Users are solely responsible for:

Paying tolls
Verifying payment deadlines
Ensuring payment completion

TollTap is not liable for:

Missed payments
Penalty charges
Government enforcement actions
Service interruptions
GPS inaccuracies
Notification delivery failures

Use of the Services is at your own risk.